Privacy Policy - Arionplay

Effective Date: April 01, 2025

1. Introduction

Welcome to ArionPlay Casino (“we,” “us,” “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access arionplay.org.ph (the “Site”), play our casino games, or make payments via GCash. We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

2. Information We Collect

2.1 Personal Information

When you register an account, make a deposit or withdrawal, or contact customer support, we may collect:

Full name, date of birth, and gender
Email address and mobile phone number
Mailing address and billing details
GCash account name and mobile number
Government ID (e.g., passport, driver’s license) for identity verification

2.2 Usage & Technical Data

We automatically collect certain data when you visit or use our Site:

Device identifiers and browser type
IP address, operating system, and referral URLs
Pages viewed, time stamps, and clickstream data
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal and technical information to:

Register and authenticate your account
Process deposits, withdrawals, and GCash transactions
Provide, maintain, and improve our casino services
Detect and prevent fraud, money laundering, or illegal activity
Send you promotional offers, newsletters, or updates (with your consent)
Respond to your inquiries and provide customer support
Comply with legal and regulatory requirements

4. Sharing & Disclosure

We may share your information with:

Service Providers: Payment processors (e.g., GCash), fraud‑prevention partners, hosting providers, analytics services
Regulators & Law Enforcement: When required by law, court order, or to investigate illegal activity
Affiliates: Subsidiaries or affiliates for internal business purposes, subject to confidentiality obligations

We do not sell your personal data to third parties for marketing.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your login and preferences
Analyze Site traffic and performance
Personalize your gaming experience

You can manage or disable cookies via your browser settings, but some Site features may not function properly if you do.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction. However, no online service is 100% secure. If you suspect a data breach, please contact us immediately (see Section 11).

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law and our licensing authorities. When no longer needed, we will securely delete or anonymize your data.

8. Your Rights Under the Data Privacy Act

Under Republic Act No. 10173, you have the right to:

Be informed whether we hold your personal data
Access and obtain a copy of your data
Rectify errors or incomplete data
Erase or block data that is outdated, false, or unlawfully obtained
Port your data to another service
Object to unlawful processing or automated decision‑making

To exercise any of these rights, please contact our Data Protection Officer (DPO) at the address below.

9. Children’s Privacy

Our services are intended for users 18 years or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will promptly delete it.

10. International Transfers

Your data may be transferred to and processed in servers or service providers located outside the Philippines. We ensure that such transfers comply with the Data Privacy Act and that adequate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Effective Date” at the top. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

ArionPlay Casino
Attn: Data Protection Officer
Email: dpo@arionplay.org.ph
Address: 123 Gaming Avenue, Makati City, Philippines